FAQ

Q: If my child has a game or other commitment during their normal class, can I come on a different day?
A: You can contact us at least 4 days prior to your class to request a swap spot. If a spot is available you will be able to switch days for that weekend. Due to large class sizes there are limited spots available each week and we can not guarantee that you will be able to swap.

Q: How early should I register?
A: You can register any time from when the website has opened registration. It is recommended you register and pay as soon as possible in advance to ensure a spot in classes that fill quickly. Registering without payment will NOT hold your spot in the session unless you make arrangements with us prior to the cut off date posted.

Q: Will my child get a badge at the end of the program?
A: In our testing we assess the level at which they are skating. If they have shown the necessary skills to achieve a level they will be awarded a badge or certificate indicating their current skating ability. 

Q: Can I get a refund if my schedule doesn’t work with the program times?
A: You can be issued a refund up to the third class of the program less $30 administration fee and $20 per class(es) attended. Another option would be to get a credit towards the next available program.

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